India Technology

Aircel Network Porting Issues badly hit on Social Media, Porting failed again on second day

Aircel Network Porting Issues badly hit on Social Media, Porting failed again on second day
Written by Abhishek Lohia

The services of Famous telecom Company Aircel were interrupted due to some technical issues on yesterday 21 February. The company officials clarified that the network provider was facing some technical issues and they are trying to resolve it. Aircel tweeted over this issue on Social media “We regret to inform you that it will take some time to provide better service in that particular area due to the technical issue. So, requesting you to cooperate with us. We sincerely apologise for the inconvenience caused.” Customers are also complaining about the porting issues because they are unable to port their network to other networks. Customers are frustrated, and they raised their voice on social media platforms

On Thursday, more than 3 lakh customers decided to port their number from Aircel to other telecom service providers. Aircel’s connectivity problems started ten days ago when India’s leading provider Idea Cellular suspended interconnect services with Aircel due to non-payment of dues. The agreement between Aircel and Idea on last year November 2017, but the operator failed to clear its payment commitments, and this forces Idea to suspend his services. Due to frequent call drops, more than nine lakh customers decided to port their number. On Paper Aircel has about 20 million customers and as of September 30, 2017, and 88.8 million customers nationwide. On Previous night K Sankara Narayanan, Head, SBU (South), Aircel said,”We are trying to sort out the issue, please be patient”.

In 2016, Aircel and Reliance Communications had signed binding agreements for the merger of RCom’s mobile businesses with Aircel. However, they ended the deal in October last year for the “lapses with mutual consent”. Customers from Chennai, Delhi, and Hyderabad are are facing a tough time because more than 60% of its total belongs to these regions. They are rushing to apply for mobile number portability due to company’s services. Most of the customers said they were neither able to make a call nor receive, Some complained that they were unable to use the mobile number porting facility due to network issues. Meanwhile, Aircel is creating manual codes to facilitate porting requests.

For the employees of Aircel, this week will be going too difficult for them. Aircel’s  chief executive officer Kaizad Heerjee sent an email to his all employees, said that said that the company has “no funding for some time” and has been dependent on “cash generation from its “current business operations”.

About the author

Abhishek Lohia

Abhishek Lohia was a Sports and Political Writer working for Newsfolo and is no longer associated with the organization.

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